Rough week for riders on Montreal's REM, but train operator says improvements are en route
It was another bad week for the REM and its riders after the train had several delays and breakdowns last week but on Monday there was a promise for an improvement.
In four days, it had four service breakdowns. The head of the Caisse de Depot Infra, the train's developer, was on 98.5 this morning to answer some complaints.
CEO Jean-Marc Arbaud says he's aware of the inconveniences this causes to users.
The latest slowdown was on Saturday, but Arbaud says that was caused by emergency de-icing on the Champlain bridge and it's not the REM's fault.
In a statement, Quebec Transport Minister Geneviève Guilbault says she is working with the REM and Montreal's regional transit authority.
"The problems encountered in the last six months must be taken seriously and users must be well informed," the statement read. "It is imperative that the system improves."
At the Panama station, users say they have dealt with slowdowns but the REMis a better alternative to taking a bus.
Passengers who spoke to CTV News said they've experienced delays on the train but overall, it has been a reliable mode of transport. However, the replacement bus service that is used during a service issue hasn't always been convenient, they said.
CDPQ Infra says things need to improve, including response times when there are delays. Arbaud told the radio station that this will happen in the coming weeks.
CTVNews.ca Top Stories
Feels like mid-30s in parts of Canada, while other areas expecting snow
Anything is possible this week, as far as Canada's weather is concerned, with forecasts ranging from scorching heat in some parts of the country to rain and snow in others.
Independent stores and grocery alternatives see sales boost amid Loblaw boycott
As the month-long boycott of Loblaw-owned stores wears on, small independent food retailers and alternative grocery options say they're seeing a boost in traffic and sales.
1 dead, others injured after London-Singapore flight hit severe turbulence, Singapore Airlines says
One person has died aboard a London-Singapore flight that encountered severe turbulence, Singapore Airlines said Tuesday. The plane was diverted to Bangkok, where emergency crews rushed to help injured passengers amid stormy weather.
What is BORG drinking, and why is it a dangerous trend? An expert explains
If you've been to a party lately and haven't seen someone drinking a BORG, you're likely not partying with college students.
How to check the Air Quality Health Index and assess your health risks
As we enter another wildfire season, Environment and Climate Change Canada is advising people to pay attention to air pollution levels and check the Air Quality Health Index – especially on smoky days.
Cardinal Lacroix cleared after investigation ordered by the Pope
The Vatican has announced that the investigation it commissioned into allegations of sexual touching against Cardinal Gerald Cyprien Lacroix did not confirm any act constituting misconduct or abuse on the part of the Vatican.
Trudeau making 'Team Canada' charm offensive in visit to Philadelphia
Prime Minister Justin Trudeau is in Philadelphia today, on his first trip south of the border since his government launched a new 'Team Canada' charm offensive in the United States.
Oilers win Game 7 over Canucks, advance to Western Conference Final
The Edmonton Oilers weathered a late Vancouver Canucks charge on Monday night, beating the hosts 3-2 to win their seven-game second-round playoff series in the decisive showdown.
Katy Perry sings goodbye to 'American Idol'
Katy Perry said her goodbyes on 'American Idol' after seven seasons. On Sunday night’s live 'idol' season finale, a medley of Perry's hit songs were performed, including 'Teenage Dream,' 'Dark Horse' and 'California Gurls.'