Quebec's Human Rights Commission has dismissed a girl’s complaint filed against an STM driver and Montreal police.

Michaella Bassey and her family claim she was mistreated in June 2012 when she asked for help with the bus schedule.

The girl, who was 12 at the time, said the STM bus driver pointed to the printed schedule and slammed the bus door shut – but her dyslexia prevented her from reading it.

“I felt kind of helpless,” she said, adding that she got on the bus and after she spoke to the driver again, he stopped the bus and called a supervisor.

“They thought that I was a bad person and that I was a delinquent, but I didn’t do anything,” she said.

The supervisor ordered the girl off the bus. Michaella was talking to her mother and her sister on her phone, who told her to stay put.

The police were called and they abruptly hauled the girl off the bus.

“From the moment the supervisor got there to the moment we heard her scream because she'd been grabbed roughly, that was just a couple of minutes,” said her sister Danika.

The human rights commission refused to comment Wednesday about the case.

In the ruling issued last month, the commission said:

"The evidence gathered by the commission does not show that the bus driver, nor the supervisor, racially profiled her nor did they base their actions on race, age, or her disability."

The family called the commission's investigation biased and flawed.

Michaella 's mother Sophia said the commission should have thought about what her daughter was going through.

“Nothing was ever examined from the perspective that this was a 12-year-old child,” she said.

The Center for Research-Action on Race Relations faults the commission's investigation process, saying it didn't interview two strong witnesses and only took written statements from the police officers.

CRARR director Fo Niemi said first responders need sensitivity training, “so that a 12-year-old child asking for help will not be reduced to a child with disorderly conduct.”

Appealing the commission's ruling would cost the Bassey family $7,000, which CRARR argues is too high a price for most Quebec families, and a flaw in Quebec's justice system that requires fixing.