MONTREAL -

The family of a 12-year-old girl has filed a complaint with the Montreal police and the Montreal Transit Corporation after she was forcibly removed from a city bus on Tuesday.

The child's family says the girl was just trying to get information from the bus driver, but he refused to talk to her. When the girl's mother tried to talk to the driver by cell phone, the driver again refused to communicate.

Michaella Bassey has dyslexia, ADHD and trouble speaking.

When the girl left Lauren Hill Academy on Tuesday after writing an exam, she checked the bus schedule and decided to confirm with the driver that she was getting on the right bus for the drive to the Town of Mount Royal. Bassey was struggling with the schedule.

She phoned her sister Danika for help.

Danika gave the following advice: "I said double-check with the bus driver. Make sure that he's actually going to pick you up that that he's not just off service bus. And she went to ask and the first thing he says to her is, 'sorry, I'm on break right now. I'm not letting anyone on the bus right now,'" said sister Danika Bassey.

The bus driver closed his door on her. He was on his break.

After speaking with her mother, Bassey decided to wait until the driver reopened his door to ask for help.

At 12:20 p.m. on Tuesday, Bassey's mother tried to communicate the child's condition to the driver over speakerphone. He wouldn't listen, so Bassey went to the back of the bus and sat down.

While waiting to see if she was going the right way, things degenerated. The bus driver idled the bus after a few stops and waited on the side of the road, with Bassey and a dozen other passengers.

The driver called in a supervisor, the white-shirted supervisor asked the girl to leave and she refused to get off the bus saying that she had "done nothing wrong." Police ended up being called.

The young woman's mother and sister also arrived after driving to the scene.

"There was one cop car across from the bus, their was the transit security in front of it, there was a cop car in front of that car, another one behind the bus. There were four or five cops, it was ridiculous," said Danika, Michaella's older sister. "I don't know why there were so many police officers."

The young lady told CTV Montreal that she wasn't sure what was gone on.

"I was just wondering what I had done and can't believe this is actually happening to me," said Michaella Bassey, 12.

Her sister listening to the scene through the phone.

"We heard my sister screaming on the phone in the way you never want to hear your little sister scream. I have never heard her scream like that," said Danika Bassey.

Bassey's family is incensed. They want to know why a 12-year-old girl in a school uniform, leaving a school exam was treated the way she was treated.

"I just didn't understand whatever this young lady could have done to prompt that kind of response from Montreal's finest," said mother Sofia Bassey.

She is demanding an apology from the police and transit authorities.

"That's what we're looking for because they made my daughter feel like dirt," she said.

Transit authorities refused to comment to CTV Montreal, they have only confirmed that an internal investigation is underway. The Montreal police are also investigating.