Sources said customer service representatives received only one week of training to use the new system, and that training was not specific enough to use it effectively.
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Michel Guiliani is facing 37 charges in relation to a wave of break-ins at fast food restaurants across the Greater Montreal area. Officers say about 25 restaurants were broken into after hours and the safes and cash registers were emptied.
A group of exo commuters is demanding the resignation of Josée Bérubé, chairperson of the transit company's board of directors after what it describes as "disconnected" and "condescending" tips on how to deal with the impending shutdown of the Deux-Montagnes train line.