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Inadequate training on new Air Canada booking system causing customer service backlog: sources

Sources said customer service representatives received only one week of training to use the new system, and that training was not specific enough to use it effectively. 2

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INSIDE CTV MONTREAL

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Police use DNA to identify killer in girl’s 1971 homicide

Police have solved the 1971 murder case of a six-year-old Windsor, Ont., girl thanks to a new lead and modern DNA technology.
Potential link between long naps and higher stroke risk
Man hacks home security camera, talks to little girl
Boris Johnson says U.K. leaving EU in January

IN DEPTH

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Meet Concordia's new president, Graham Carr

Concordia’s new president Graham Carr talks about his vision for the role and the university.
Air Date: December 13, 2019
In-depth: What now for the Conservative Party?
Your booze tolerance may surprise you
Crown to abuse victims: 'Someone will listen'

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TRENDING

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Boris Johnson's political ad spoofs Love Actually

Air Date: December 11, 2019
Should you ever force your kid to sit on Santa's lap?

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Environment

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LOCAL SPORTS

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Why climate activists protested outside Habs game

Air Date: December 12, 2019

NEW

Less than 24 hours after being called up by the Canadiens, Ryan Poehling heads back down to the Laval Rocket

Chiarot scores in OT, Primeau gets first NHL win as Canadiens edge Senators

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ON PATROL

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Man facing 37 charges after rash of fast food restaurant break-ins across Montreal

Michel Guiliani is facing 37 charges in relation to a wave of break-ins at fast food restaurants across the Greater Montreal area. Officers say about 25 restaurants were broken into after hours and the safes and cash registers were emptied.
Man seriously injured after being hit by a car in Lachine

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Science & Tech

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In-depth: Will AI create more jobs than it costs?

Many people fear artificial intelligence. Peter St. Onge of the Montreal Economic Institute looks at whether those fears are founded.
Air Date: December 10, 2019
Google team thinks Montreal is a global gaming nerve centre

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Commuting & Construction

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Furious commuters demand exo chairperson resign after less-than-helpful tips to deal with train shutdown

A group of exo commuters is demanding the resignation of Josée Bérubé, chairperson of the transit company's board of directors after what it describes as "disconnected" and "condescending" tips on how to deal with the impending shutdown of the Deux-Montagnes train line.
Notre-Dame Street East set to be revamped as an urban boulevard

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OPINION

Why Trudeau's Trump jokes won't affect Canadian-U.S.A relations

It was a busy week for Prime Minister Justin Trudeau.
Polytechnique survivor wants Liberals to move on gun control promise

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