After serious collision in Italy, woman stuck on surgery wait list in Montreal
A family vacation in the Italian countryside quickly turned into a nightmare for Maggie Dunphy after she crashed her rented Vespa in the middle of the road and shattered several bones.
The Montreal resident says her nightmare was made worse, however, by Quebec's health-care system after returning home to get proper treatment.
In total, she suffered a "severely" broken left shoulder, three broken ribs, a broken ankle and three broken toes. Doctors told her she needs metal plates to fix her shattered shoulder.
She expected to get surgery right away after booking a last-minute flight home and rushing to the Montreal General Hospital on July 23. Instead, she was sent home with a cast on her shoulder, given a limited amount of pain medication, and placed on a waiting list with no clear date yet for surgery.
"I don't sleep at all at nighttime. Excruciating pain. I can't lie down. I can't sit up, I can't do anything," Dunphy told CTV News on Thursday.
When she showed up at the hospital in San Gimignano, a medieval hill town in Italy's picturesque Tuscany region, the doctor put a cast on her elbow and offered to perform the necessary surgery in two or three days.
Dunphy declined because she said she felt she would be more comfortable getting the operation done at home in Montreal — a decision she now regrets.
"If I had known then what I know now, I would have gotten that done in Italy," she said.
Maggie Dunphy is recovering at home while waiting for surgery at the Montreal General Hospital. (Submitted photo)
The doctors who saw her at the Montreal General were sympathetic to her condition, she said, and told her they wanted to operate on her immediately, but that there was a resource issue at the hospital.
"He said, 'I want to help you, Mrs. Dunphy, but I can't because they won't give me the [operating rooms] to do it,'" she said.
Hospital staff also instructed her to visit the hospital's ombudsman's office, which she did on Wednesday, but has not yet heard back.
Maggie Dunphy's Vespa after the crash in San Gimignano, Italy on July 22, 2023. (Submitted)
The McGill University Health Centre (MUHC), which oversees the Montreal General Hospital, said in a statement to CTV News that the summer season brings an increased number of trauma cases and that hospital is not opening all of its operating rooms "due to staffing issues."
"It is always regrettable when surgical procedures have to be postponed, and we understand how frustrating this can be for patients waiting for surgery. We sincerely apologize for this situation," wrote Gilda Salomone, an MUHC spokesperson.
"However, like emergency cases, trauma surgery cases are not treated in order of arrival, but rather are prioritized according to their degree of urgency and the need for surgery to prevent certain outcomes. In some cases, for example when there is a risk of paralysis, we must proceed immediately and defer another case. Unfortunately, less urgent surgical procedures have to be postponed.
We regularly reassess all patients awaiting surgery to ensure that the acuity level of their case has not changed, and work assiduously to operate on all patients as quickly as possible."
An X-Ray showing Maggie Dunphy's broken elbow. (Submitted photo)
The statement is little comfort to Dunphy, who is worried about what long-term damage is being done to her bones as each day goes by.
"I would say the most painful part is the anxiety. Trying not to cry from the pain at nighttime when I'm sleeping. Feeling alone. Feeling helpless having nobody here to help me, except for my friends and my family. If I didn't have them, I don't know what I would have done, honestly," Dunphy said from her home.
'IT HURTS TO WATCH HER LIKE THIS'
At a follow-up appointment at the hospital on Thursday, she said the doctor who saw her said there could be irrevocable damage to her shoulder if she doesn't get surgery by the 21-day mark, which is next week. She said a tentative date for surgery could be next Wednesday, but it's not yet confirmed.
Her daughter, Sarah Spagnuolo, was riding in the scooter in front her just before the crash happened on July 22. She said she's doing the best she can to take care of her mother by icing her wounds, giving her medication, and helping her around the house.
"It's just so hard to see someone you love the most in this world in so much pain. You wish you could do something seeing her in this pain," she said.
"It's frustrating when you don't know how it's going to heal. You don't have answers, you don't have more prescriptions if the drugs run out. You don't know what to do."
With files from CTV News Montreal's Stéphane Giroux
CTVNews.ca Top Stories
Most of Canada to receive emergency alert test today
The federal government will test its capacity to issue emergency alerts today, with the exception of Ontario, where the test will take place on May 15.
'A huge difference': These adults born in the '90s partnered with their parents to buy homes in Ontario
An Ontario woman said it would have been impossible to buy a house without her mother – an anecdote that animates the fact that over 17 per cent of Canadian homeowners born in the ‘90s own their property with their parents, according to a new report.
OPINION No reunion between Prince Harry and the King signifies a setback for royal unity
Prince Harry, the Duke of Sussex, has made headlines with his recent arrival in the U.K., this time to celebrate all things Invictus. But upon the prince landing in the U.K., we have already had confirmation that King Charles III won't have time to see his youngest son during his brief visit.
Northern Ont. woman makes 'eggstraordinary' find
A chicken farmer near Mattawa made an 'eggstraordinary' find Friday morning when she discovered one of her hens laid an egg close to three times the size of an average large chicken egg.
How Drake and Kendrick Lamar's rap beef escalated within weeks
A long-simmering feud between hip-hop superstars Drake and Kendrick Lamar reached a boiling point in recent days as the pair traded increasingly personal insults on a succession of diss tracks. Here’s a quick overview of what’s behind the ongoing beef.
NEW For their protection, immigrants critical of China and India call for speedy passage of Canada's foreign interference legislation
Canadian immigrants threatened by hostile regimes are urging parliamentarians to quickly pass the 'Countering Foreign Interference Act' so they can feel safe living in their adopted home.
Ontario man devastated to learn $150,000 line of credit isn't insured after wife dies
An Ontario man found out that a line of credit he thought was insured actually isn't after his wife of 50 years died.
Spanish prosecutors recommend 2nd investigation into Shakira's taxes be thrown out
Spanish state prosecutors recommended Wednesday that an investigating judge shelve a probe into another alleged case of tax fraud by pop star Shakira.
Stormy Daniels describes meeting Trump during occasionally graphic testimony in hush money trial
With Donald Trump sitting just feet away, Stormy Daniels testified Tuesday at the former president's hush money trial about a sexual encounter the porn actor says they had in 2006 that resulted in her being paid to keep silent during the presidential race 10 years later.