Nearly three months after the MUHC's big move to the Glen site, it seems the transition has been taking a toll on some of the staff and patients.
There have been complaints about everything from leaking ceilings to long waits for routine blood tests.
Many of the issues are at the Montreal Children's Hospital, but some say the problem is more widespread than that.
The MUHC patients’ committee said it has been hearing complaints from the adult side as well as the pediatric side.
Problems, they say, range from long wait times and logistical issues with the call centre to overcrowded waiting rooms.
Last week, a nurse's union sounded the alarm over staff shortages in the neonatal intensive care unit, a concern for the MUHC patients committee.
“The government has held us to having 52 beds because of the 2007 clinical plan, yet there were no additional resources given to us by the government to boost our capacity,” explained Amy Ma, co-chair of the patients’ committee.
The number of complaints from staff at the Montreal Children's Hospital is now growing.
“Definitely patient care is being affected. There's no way it's not being affected,” said Maryann Davis, secretary-general of the CSN employee union.
“They're working with new equipment, the computers go down a few times a day, there's leakage in the hospital, there are doors that all of a sudden do not open. There are a lot of major issues and the most revolting is that this is years in the making. They had years to plan this move.”
There have also been delays with routine blood tests and problems with processing lab samples, said the staff.
“We certainly were on it with our lab -- meeting, communication -- and that has since been resolved to our satisfaction. A lot of it was just getting used to the new systems and new protocols, making sure labels were correct,” said Dr. Harvey Eisman, the director of the Montreal Children’s Hospital emergency department.
Eisman, along with the nurse manager at the Children's ER said staff levels are right on target, despite complaints from some nurses.
“The notion that there's a staffing shortage is not an accurate one. I think that what happens is that we've been quite busy, as Murphy's Law would have it, besides moving into a new facility, quite busy this summer,” said Eisman.
Adult patients at the Glen site say they're frustrated with a lack of space in waiting rooms.
“In the mornings at certain busy clinics there are not enough chairs to go around and people who are sick are standing and getting very tired,” said Ma.
Three months after the big move, it's clear there are growing pains. The transition could be a long one.