STM users can now text to report safety concerns
Montreal Metro passengers can now flag a safety concern by texting a new phone number launched by the Société de transport de Montréal (STM) on Monday.
The number is 1-888-786-1119, and is meant to be used for non-urgent matters.
After receiving a report, employees in a control room will analyze it and assign the appropriate resources from STM safety ambassadors, members of the intervention group known as the Équipe mobile de médiation sociale (ÉMMIS), special constables, Montreal police officers or maintenance workers.
STM control room. (STM)
"This text messaging system will also provide our security teams with more information, enabling them to intervene quickly to defuse situations that could adversely affect the experience of our users," said STM Director General Marie-Claude Léonard in a news release.
The phone line is the latest safety measure in the Metro, joining the red telephone on station platforms and intercoms on trains to reach the operator.
The TTC in Toronto launched a similar texting service for its subway system last year.
More patrols in Metro stations
The STM also says it has increased staff patrols in certain stations.
There has been an increased presence of safety ambassadors and special constables in 13 Metro stations since Nov. 4: Joliette, Frontenac, Papineau, Beaudry, Berri-UQAM, Mont-Royal, Jean-Talon, Place-des-Arts, McGill, Atwater, Lionel-Groulx, Place d'Armes and Bonaventure.
More safety ambassadors and special constables are being deployed at 13 Metro stations. (STM)
The STM says it added a new team of 15 special constables in the field since June, for a total of 180 constables.
About 20 are currently in training and are expected to be deployed in the network by the end of the year, while 14 safety ambassadors undergoing training will be deployed later this month, for a total of 30 ambassadors.
Metro managers sporting yellow vests are also present during morning and evening rush hours.
Shopping Trends
The Shopping Trends team is independent of the journalists at CTV News. We may earn a commission when you use our links to shop. Read about us.
CTVNews.ca Top Stories
Alleged gang member driving from U.S. arrested at Canadian border after making wrong turn
An alleged gang member coming from the United States was arrested at the Canadian border after reportedly making a wrong turn onto the Peace Bridge border crossing.
Kingston, Ont. doctor ordered to repay $600K for pandemic vaccination payments
An Ontario health tribunal has ordered a Kingston, Ont. doctor to repay over $600,000 to the Ontario government for improperly billing thousands of COVID-19 vaccinations at the height of the pandemic.
'Bedlam': Nova Scotia lawyer suspended following ugly courtroom fracas
A Nova Scotia lawyer who had to be restrained by deputy sheriffs during a court appearance earlier this year has lost his appeal of a suspension following the bizarre incident.
After multiple data breaches, Yahoo settled a class-action lawsuit. The deadline to file compensation claims is approaching
Yahoo and Rogers customers in Canada have until the end of the month to claim up to $375 cash from a data breach settlement.
Wind chills of -50, snowfall of up to 50 cm: Canada's weather forecast
As the second day of December unfolds, Canadians from coast to coast are experiencing a range of wintry conditions. Here's what's happening in different parts of the country.
Neighbours who sheared tops of B.C. man's bamboo plants ordered to pay $1K in damages
A B.C. man whose neighbours lopped the tops off of four of his bamboo plants has been awarded $1,000 in damages by the province’s Civil Resolution Tribunal.
A 17-year-old player dies after collapsing during a charity hockey game in New York
A 17-year-old hockey player collapsed during a charity game in New York and later died, authorities said.
Canada lists Ansarallah, known as the Houthis, a terrorist entity
The Canadian government has listed the Yemeni militant group Ansarallah, commonly known as the Houthis, as a terrorist group in an effort to 'fight terrorism globally.'
Multiple elements contributed to fatal Chinook helicopter crash in Ottawa River, investigation concludes
The investigation into a Chinook helicopter crash near Petawawa, Ont. that killed two military pilots concludes an 'unperceived acceleration' and environmental conditions were "significant contributors" to the crash in the Ottawa River.
Toronto
-
Metrolinx CEO Phil Verster tenders resignation after 7 years
Metrolinx CEO Phil Verster is stepping down. Verster tendered his resignation on Monday, as he accepts a new role starting on Dec. 16.
-
Crews partially reopen highway north of Toronto after major snowstorm hits cottage country
Crews have partially reopened Highway 11 north of Toronto this afternoon after parts of Ontario’s cottage country were hit with upwards of 140 centimetres of snowfall over the weekend.
-
Ontario dad removes hockey rink at heart of neighbour dispute
A Markham dad who drew the ire of neighbours and the city after installing a hockey rink in his backyard says the rink has now been taken down.
Ottawa
-
Kingston, Ont. doctor ordered to repay $600K for pandemic vaccination payments
An Ontario health tribunal has ordered a Kingston, Ont. doctor to repay over $600,000 to the Ontario government for improperly billing thousands of COVID-19 vaccinations at the height of the pandemic.
-
Multiple elements contributed to fatal Chinook helicopter crash in Ottawa River, investigation concludes
The investigation into a Chinook helicopter crash near Petawawa, Ont. that killed two military pilots concludes an 'unperceived acceleration' and environmental conditions were "significant contributors" to the crash in the Ottawa River.
-
City of Ottawa's auditor general finds kickback scheme involving city employee and local landlords
The City of Ottawa's auditor general has found that a city employee was engaged in a kickback scheme with a group of four local landlords, collecting thousands of dollars in payments in exchange for more favourable rental rates.
Atlantic
-
Man dead, another injured after suspicious New Brunswick house fire
One man is dead and a second is badly injured after a suspicious house fire in Coal Creek, N.B.
-
'Bedlam': Nova Scotia lawyer suspended following ugly courtroom fracas
A Nova Scotia lawyer who had to be restrained by deputy sheriffs during a court appearance earlier this year has lost his appeal of a suspension following the bizarre incident.
-
How snow around the Great Lakes plays role in late-week Maritime storm
An early season outbreak of frigid Arctic air triggered a severe round of lake effect snow around the Great Lakes and the lingering cold air will provide fuel for an early December storm that will impact Atlantic Canada late this week.
N.L.
-
N.L. man not guilty of sex charges, judge cites inadequate police investigation
A Newfoundland and Labrador judge has acquitted a man of six crimes, including sexual assault and sexual interference, citing inadequacies in the investigation by the Royal Newfoundland Constabulary.
-
Newfoundland's LGBTQ2S+ bar paid drag queens $37.50. Tara Nova called them out.
If the screaming crowd in the twinkling Majestic Theatre in downtown St. John's was any indication, Newfoundland drag queen Tara Nova will never have to accept $37.50 for a show again.
-
'Who profits on hunger?': Inuit send pleading emails to minister about food costs
People in Nunavut and northern Labrador have been writing to Canadian government officials this year to say grocers were charging exorbitant prices despite receiving a federal subsidy.
Northern Ontario
-
Northwestern Ontario town fined $10K for refusing to celebrate Pride Month
An Ontario town and its mayor have been fined a total of $15,000 for refusing to celebrate Pride Month.
-
One injured in Energy Court encampment fire Sunday in Sudbury
One person was taken to hospital Sunday evening in Sudbury when propane canisters exploded after someone tried to light a cigarette in an encampment in Greater Sudbury.
-
Sudbury district residents celebrate $1M Encore win
A group of four people from Lively in Greater Sudbury and McKerrow won $1 million in the Oct. 25 Lotto Max draw.
London
-
'Snow streamer' moves across the region with snow squall warning still in effect
A snowsquall warning is in effect for southern Ontario with more snow on the way.
-
Man guilty of one count in pride festival confrontations sentenced in London, Ont.
Richard Sillers, the man charged in connection with a clash during a Pride festival in old south London in July of 2022, was sentenced today to two years probation.
-
Arrest and charges after suspicious fire on Wortley Road
At the time of the fire, it was reported that two people who rent apartments in the building escaped without injury and were being helped by the Red Cross.
Kitchener
-
Crews partially reopen highway north of Toronto after major snowstorm hits cottage country
Crews have partially reopened Highway 11 north of Toronto this afternoon after parts of Ontario’s cottage country were hit with upwards of 140 centimetres of snowfall over the weekend.
-
'Ally to the North': Ontario launches U.S. ad campaign amid Trump's tariff threat
Ontario is launching a U.S. ad campaign, touting the province as an 'ally to the North' ahead of President-elect Donald Trump’s second term and under the threat of tariffs on all Canadian goods.
-
Two Guelph Storm players, former Kitchener Ranger and player from Baden chosen for National Junior Hockey Selection Camp
A couple of Guelph Storm players, a former Kitchener Ranger and a player from Baden will get a shot at a spot on Canada’s national junior hockey team.
Windsor
-
'We don’t give up on people': Windsor mobile soup kitchen moving indoors
A mobile soup kitchen in downtown Windsor is moving indoors.
-
51-year-old woman faces impaired driving charge after veering into traffic: WPS
Windsor police charged a 51-year-old woman with impaired driving after she allegedly veered into oncoming traffic, causing a crash in east Windsor.
-
Boyz II Men returning to Caesars Windsor
Caesars Windsor is announcing the return of R&B trio Boyz II Men.
Barrie
-
$90K remote response vehicle helps stranded motorists during storm
As Muskoka was hammered with significant snowfall over the weekend, making it difficult for typical emergency services to navigate the roads, local paramedics utilized their new $90,000 remote response vehicle to attend emergency calls, especially with dozens of motorists stranded.
-
Highway 11 NB reopens after snowstorm blasted the region, stranding motorists
From road closures, power outages, weather declarations and nonstop shoveling, Muskoka residents have been faced with nearly a metre of persistent snowfall.
-
4 arrested in cocaine bust during R.I.D.E. spot check: OPP
Five people were arrested in a single vehicle at a R.I.D.E. check.
Vancouver
-
Fraudulent B.C. crypto platform fined $18.4M by securities regulator
The British Columbia Securities Commission has fined a cryptocurrency trading platform and its director more than $18 million after finding the company lied to its customers by diverting nearly $13 million of their investments into gambling websites and personal accounts.
-
Taylor Swift fans warned of fake ticket scams ahead of Vancouver concerts
The Better Business Bureau in British Columbia is warning Taylor Swift fans of scams ahead of the superstar's Vancouver concerts, highlighting one case in which a social media profile was allegedly hacked and used to sell fake tickets.
-
Freezing rain, snow and winter storms among weather warnings for northern B.C.
Freezing rain and more snow are on the way for northern British Columbia, according to weather warnings issued by Environment Canada.
Vancouver Island
-
Fraudulent B.C. crypto platform fined $18.4M by securities regulator
The British Columbia Securities Commission has fined a cryptocurrency trading platform and its director more than $18 million after finding the company lied to its customers by diverting nearly $13 million of their investments into gambling websites and personal accounts.
-
Freezing rain, snow and winter storms among weather warnings for northern B.C.
Freezing rain and more snow are on the way for northern British Columbia, according to weather warnings issued by Environment Canada.
-
Here's where Canadian experts stand on fluoridating drinking water
For decades, water fluoridation has played a key role in improving the oral health of North Americans, experts say, but the practice is coming under scrutiny in some communities as opponents gain new prominence in the U.S., pointing to research that cautions about the risks of exposure to the mineral in high doses.
Winnipeg
-
Material at Manitoba landfill now being searched for remains of Indigenous women
The next stage in the search for the remains of two slain Indigenous women in a Manitoba landfill has officially begun.
-
Northwestern Ontario town fined $10K for refusing to celebrate Pride Month
An Ontario town and its mayor have been fined a total of $15,000 for refusing to celebrate Pride Month.
-
How a Winnipeg city councillor became a seven-time provincial arm wrestling champ
A Winnipeg city councillor doesn’t just have a strong grip on municipal politics.
Calgary
-
Alberta reannounces plans to reduce the number of photo radar sites in the province
Alberta reannounced plans to reduce photo radar sites in the province on Monday.
-
What we know about Calgary's unsolved murders of 2024
Roughly half of the homicides in Calgary this year remain unsolved.
-
Edmonton
-
School bus hit in multi-vehicle crash after vehicle runs red light: EPS
A school bus full of children was hit in west Edmonton during the morning rush hour on Monday.
-
Mark Kilam confirmed Edmonton Elks' new head coach
Alberta native Mark Kilam was announced Monday as the Edmonton Elks' 25th head coach.
-
NHL fines Edmonton Oilers forward Jeff Skinner for embellishment
Edmonton Oilers forward Jeff Skinner has been fined US$2,000 for embellishment during a recent game against the New York Rangers, the NHL said Monday.
Regina
-
Manz found guilty of one charge of sexual assault, acquitted on five others after 57 hours of deliberations
After being sequestered for more than 57 hours, a 12-person jury has found Regina chiropractor Ruben Manz guilty of one count of sexual assault.
-
Blockbuster WHL trade sees Warriors move captain Brayden Yager to Hurricanes
The Western Hockey League's (WHL) Moose Jaw Warriors traded captain Brayden Yager to the Lethbridge Hurricanes Monday.
-
Shannon's Pub bringing a piece of Ireland to Regina this December
In the middle of Regina's Cathedral neighbourhood, Shannon's Pub is hoping to bring a little taste of Ireland to Saskatchewan this holiday season.
Saskatoon
-
Family of Sask. man who died following a violent arrest still pushing for answers
Friends and family of Boden Umpherville may be closer to finding answers on the circumstances surrounding his death.
-
'The best start': Saskatoon begins 2025 budget talks with proposed cut to property taxes
In an unusual twist, the latest City of Saskatoon budget deliberations began with positive financial news.
-
Three arrested for stealing copper wire from Sask. construction site
Turtleford RCMP arrested three men after roughly 500 metres of copper wire was stolen from a worksite in the Rural Municipality of Frenchman Butte last month.
