STM hiring 60 new workers to improve safety, cleanliness in Montreal metro
Montreal's public transit authority plans to hire about 60 new workers to improve security and cleanliness in the metro system.
The hires will include roughly 20 "safety ambassadors," a newly created role combining safety and operations duties. The STM also plans to bring on around 20 extra special constables and 20 custodial employees.
Reports of safety concerns by STM customers have increased in recent years.
In 2020, there were 662 safety complaints related to the STM's buses and metros, ranging from reports of drug use to behavioural concerns.
That number rose to 716 in 2021 and 983 in 2022, according to STM data. There were 501 complaints in the first quarter of 2023 alone.
"Let's face it. Getting out of the pandemic, we had a rough winter," STM board chair Éric Alan Caldwell told CTV News. "We had some cohabitation issues, drug use issues, we had some instability issues in the metro."
"We just cannot operate the metro like we were doing it before the pandemic," he added.
The STM says the creation of its new safety ambassador team, to be introduced this summer, was inspired by similar programs in Los Angeles, San Francisco and Philadelphia. The workers will be trained to identify safety issues and manage large crowds caused by major events, among other duties.
"They will be able to activate safety protocols [and] de-escalate some situations; they will be able to inform or reassure riders that need information for their safety," Caldwell explained.
He said safety ambassadors will serve as the "eyes and ears" of the metro and can reach out to special constables if more intervention is needed.
Around 20 more constables, who are trained as peace officers, will also be hired as part of the STM's plan. Special constables are tasked with enforcing metro rules and intervening in situations that threaten customer safety.
Caldwell said part of the STM's aim is also to connect vulnerable users, such as unhoused people, with the right resources.
"We want to be part of the solution. We work with the SPVM, we work with the health network, we work with the social service network, we work with community groups. We have to make sure the ride is safe and we have to make sure we [...] get help to those who need it."
In a press release, the STM noted that a "changing profile of people passing through or seeking refuge" on the metro means an update on the "methods used to keep metro stations clean" is also required.
The addition of 20 or so extra custodial employees will focus on "problematic" areas, such as downtown stations.
CTVNews.ca Top Stories
Cuban government apologizes to Montreal-area family after delivering wrong body
Cuba's foreign affairs minister has apologized to a Montreal-area family after they were sent the wrong body following the death of a loved one.
What is changing about Canada's capital gains tax and how does it impact me?
The federal government's proposed change to capital gains taxation is expected to increase taxes on investments and mainly affect wealthy Canadians and businesses. Here's what you need to know about the move.
Quebec nurse had to clean up after husband's death in Montreal hospital
On a night she should have been mourning, a nurse from Quebec's Laurentians region says she was forced to clean up her husband after he died at a hospital in Montreal.
'Anything to win': Trudeau says as Poilievre defends meeting protesters
Prime Minister Justin Trudeau is accusing Conservative Leader Pierre Poilievre of welcoming 'the support of conspiracy theorists and extremists,' after the Conservative leader was photographed meeting with protesters, which his office has defended.
Fair in Ontario, flurries in Labrador: Weather systems make for an erratic spring
"It's a bit of a complicated pattern; we've got a lot going on," said Jennifer Smith of the Meteorological Service of Canada in an interview with CTVNews.ca on Wednesday. "[As is] typical with weather, all of these things are related."
Boeing's financial woes continue, while families of crash victims urge U.S. to prosecute the company
Boeing said Wednesday that it lost US$355 million on falling revenue in the first quarter, another sign of the crisis gripping the aircraft manufacturer as it faces increasing scrutiny over the safety of its planes and accusations of shoddy work from a growing number of whistleblowers.
Police tangle with students in Texas and California as wave of campus protest against Gaza war grows
Police tangled with student demonstrators in Texas and California while new encampments sprouted Wednesday at Harvard and other colleges as school leaders sought ways to defuse a growing wave of pro-Palestinian protests.
Bank of Canada officials split on when to start cutting interest rates
Members of the Bank of Canada's governing council were split on how long the central bank should wait before it starts cutting interest rates when they met earlier this month.
Northern Ont. lawyer who abandoned clients in child protection cases disbarred
A North Bay, Ont., lawyer who abandoned 15 clients – many of them child protection cases – has lost his licence to practise law.