Regional health board head called police to report several deaths at Herron residence in April 2020

Newly-surfaced audio of a 911 call placed by Montreal's West Island Health Board president reveals more details of public health's response to deaths at the Herron long-term care home in 2020.

A recording of the call, which reportedly took place on the night of April 10, 2020, was published by Radio-Canada on Thursday.

The caller identified herself as Lynne McVey, the health board's president, and said she is "worried about a situation at a private CHSLD ... where we have discovered several deaths."

"I would like to have a police investigation," she told the 911 operator, adding there had been 31 deaths in less than a month -- almost a quarter of the residents.

CHSLD Herron : Voici l'appel au 911 de la PDG du CIUSSS Lynne McVey, dans la nuit du 10 au 11 avril 2020, après l'article de The Gazette (1/2) pic.twitter.com/B4jPaakxX5

— Thomas Gerbet (@ThomasGerbet) April 7, 2022

On Friday, McVey sent out an internal memo to colleagues to "contextualize certain elements" in what has become a "media storm" surrounding the regional health board.

"Between March 30 and April 5, 2020, more than 105 people from our CIUSSS went to lend a helping hand at the private facility (Herron residence)," she said in the letter, which was first obtained by La Presse and later confirmed by CTV News. 

"I understand that several questions remain unanswered," she wrote, adding that she did not want to make any additional comments while the coroner's inquest continues.

Deaths at the Herron are the subject of an ongoing, months-long coroner's inquiry in Quebec. On Thursday, the coroner heard a recording from nurse Sylve Caron, whose mother was a resident at the Herron.

In that recording, she told police she had gone to help out at the residence in early April, but found a "deserted" reception when she arrived.

After a few minutes, said Caron, she and her colleague located a staff member in charge, who was "overwhelmed."

Eventually, according to Caron, she met with another nurse, who had been giving out medication without consulting a notebook that held dosage information for residents.

"This goes on again to show the complete neglect of the CIUSSS to really take control of the situation where the immediate security, integrity, life of these vulnerable residents was at risk on March 29," said lawyer Patrick Martin-Menard, who represents families of Herron residents, of Caron's recording.