Parents with sick kids experiencing long delays on Info-sante 811 phone line
As respiratory viruses spread in children during cold and flu season, it's not just the emergency rooms in pediatric hospitals that are overwhelmed.
The pediatric 811 phone line is, too, with some parents waiting up to two hours to speak to a nurse.
The average wait time Wednesday was about 35 minutes, but in some cases, especially in the evenings, the wait time could much longer.
The phone line was put into place to help avoid unnecessary visits to the ER, with nurses giving advice over the phone.
CTV News spoke to one mother whose daughter has severe asthma. She said she called 811 last week and waited at least an hour.
Watch the video above for the full report from CTV News Montreal's Amanada Kline.
CTVNews.ca Top Stories
No more expensing home internet bills to taxpayers, Tory and Liberal MPs told
The federal Liberal government is joining the Opposition Conservatives in no longer allowing its members of Parliament to expense taxpayers for home internet services.
Canadians fighting in Ukraine, despite no monitoring from government, speak out on war and loss
On Feb. 27, 2022, Ukrainian President Volodymyr Zelenskyy said his country needed fighters, and foreigners were welcome to join the front line in the defence against Russian aggression. Some Canadians were among the first to answer the call.
Canada sending 4 battle tanks to Ukraine, maybe more later: Anand
Canada is sending four combat-ready battle tanks to Ukraine and will be deploying 'a number' of Canadian Armed Forces members to train Ukrainian soldiers on how to operate them.
True crime sells, but fans are debating the ethics of their passion
For some people, relaxation looks like settling down with a nice glass of wine and the most graphic, disturbing tale of murder imaginable.
Tips to protect your personal information online
Retailers and tech companies use many tools to mine consumers for data they can share with third parties, but there are steps consumers can take to protect and safeguard their personal information.
No reason for alarm in Canada after cough syrup deaths in other countries: health agency
Following the deaths of more than 300 children from contaminated cough syrups in several countries, Health Canada says it's been more than a decade since similar cases were identified here.
Rent prices grew at record pace in 2022 as Canada saw lowest vacancy rate in decades
Rent prices in Canada grew at a record pace last year as the country saw the lowest vacancy rate since 2001, the Canada Mortgage and Housing Corp. said.
Poor communication and training linked to fatal B.C. ammonia leak
The independent body that oversees the safety of technical systems and equipment in British Columbia has found a deadly ammonia leak near Kamloops last May was a tragedy that took years to unfold.
Ottawa police, bylaw increasing downtown presence on anniversary of 'Freedom Convoy' protest
Ottawa police and Bylaw Services are telling residents and visitors they will be taking a zero-tolerance approach to parking, noise and fireworks violations downtown this weekend, on the one-year anniversary of the 'Freedom Convoy' demonstration.
Toronto
-
Exclusive club in Toronto fined $35K for telling man with autism he required supervision at all times
The family of a prominent Toronto artist with autism is speaking out after one of the city’s oldest private clubs demanded he be supervised at all times while using the facilities – a decision that prompted the artist to file a complaint with the Human Rights Tribunal of Ontario.
-
Toronto police to boost presence on TTC following spike in violence
The Toronto police will be rolling out an increased presence across the TTC following a rash of violent, and sometimes random, incidents on the city’s transit system.
-
New video shows the moments before an armed swordsman attacked his boss at a Toronto bakery
New video has emerged showing the moments before a Toronto man attacked his boss using two samurai swords at a North York bakery – an incident the man has been sentenced to 17 years in prison for.
Atlantic
-
Soggy winter storm closes N.B. schools, warnings in effect across the Maritimes
A soggy winter storm made its way to the Maritimes Thursday morning, with Environment Canada issuing a combination of rain, snow and wind warnings for the region.
-
Report shows Halifax's 2022 rental vacancy rate second lowest in Canada
A new report shows the rental market in Nova Scotia has been hit hard with increased demand and short supply.
-
N.S. reports no new COVID-19 deaths; cases increase, hospitalizations decrease
Nova Scotia's weekly COVID-19 update shows a decrease in active hospitalizations but an increase in new cases.
London
-
London council shaves about $24 off property tax increase
Londoners will dig deeper this year to cover their property taxes and water/wastewater bills.
-
'Right now were in a bit of that hidden and pent-up demand': The promise of interest rate stability could reinvigorate the housing market
The Bank of Canada's benchmark interest rate has risen another quarter of a percentage point, but it comes with the promise of a pause. London-area homebuilders are hopeful that will bolster the market.
-
Western University to host viewing party for once in a lifetime phenomenon
It may be green in appearance but it isn’t envy that gives this comet its unique colour.
Northern Ontario
-
BREAKING
BREAKING | Victim identified in fatal hit-and-run on Highway 17
A 36-year-old Sault Ste. Marie woman was killed after being hit by a vehicle on Highway 17 east of Bruce Mines last week, police say.
-
Sudbury woman killed when snowmobile goes through ice
The body of a 29-year-old Sudbury nurse was recovered Wednesday night from a lake near Parry Sound after her snowmobile went through the ice, police say.
-
Clients may have received used needles, Sudbury, Ont., harm reduction group says
Anyone who received a single-use needle from Réseau ACCESS Network in Sudbury in the last several months is at risk of serious infection, the group announced Thursday.
Calgary
-
Police hunt woman in connection to incident that saw victim run over and robbed, in that order
Calgary police have arrested one suspect and are still looking for another in connection to a December incident in a southwest parking lot that left the victim severely injured.
-
'Not moving': why those in the auto industry predict a rough ride for Canadians in 2023
Whether you're interested in buying, renting or repairing, automotive experts are warning Canadians entering the vehicle market to bring extra money -- and patience.
-
New MRU labs explore 'environmental crime scenes', walking and runnning
Here's a pitch for a new one-hour crime drama set in Calgary.
Kitchener
-
Two arrested after Stratford police officer dragged by stolen pickup
Two people are facing charges after a police officer was allegedly assaulted in Stratford.
-
Region to chart a new course for its Cold War-era bunker
Remediation work on the Region of Waterloo’s nuclear bunker is now complete, but what’s next for the Cold War-era building is yet to be decided.
-
Oscar-nominated director draws on his Kitchener roots
Chris Williams reflects on his childhood in Kitchener, Ont. and the story behind the Netflix film "The Sea Beast", which has been nominated for an Oscar in the Best Animated Feature category.
Vancouver
-
B.C. child welfare agency appeals discrimination ruling, $150K award in case of Indigenous mom
A Vancouver child welfare agency is appealing a B.C. Human Rights Tribunal ruling that found an Indigenous mom's children were wrongfully taken from her and placed in care, awarding her $150,000 in damages for discrimination.
-
Vancouver man designs life-saving app after losing friend to drug toxicity, preventing dozens of deaths
A Vancouver man has designed a life-saving app that has helped prevent at least 57 deaths since launching in May 2020.
-
No decision yet on fate of Surrey police transition: B.C. public safety minister
The mayor of Surrey will have to wait a little longer to find out if the transition from the RCMP to a municipal force will be halted, according to B.C.'s public safety minister.
Edmonton
-
Sport Chek pulls out of Edmonton City Centre as mall highlights 'significant safety issues'
One of the biggest tenants in Edmonton City Centre (ECC) mall is closing its doors for good.
-
Residential ice ruts causing crashes and stuck vehicles, some Edmonton residents say
Derek Dupuis just happened to be outside for a cigarette Tuesday night when he saw a hatchback car smash into the side of one of his neighbours' pickups.
-
Ice Age relic found by Alberta woman out walking her dogs
A chance discovery by an Edmonton area woman who was walking her dogs has turned out to be a massive fossilized bone that likely belonged to an Ice Age mammoth.
Windsor
-
Black History Month kicks off with events at the Amherstburg Freedom Museum
The Amherstburg Freedom Museum is kicking off celebrating Black History Month this Friday with an opening ceremony.
-
Help could be on the way for Hillman Marsh
Conservationist Wayne King had tears in his eyes Thursday when professional geo-scientist Pete Zuzek made him aware funding could be on the way to help resolve the erosion of Hillman Marsh.
-
Snow removal continues after first winter storm of the year
Snow removals crews in Windsor plan to work through the night to finish clearing residential streets and sidewalks.
Regina
-
'For them to have hope': Regina's emergency shelter set to open its doors
Regina’s new emergency shelter is set to open its doors. The facility is located in the former YMCA building downtown. Already, the 40 beds are fully booked with a waiting list.
-
Here's how much rent will cost the average tenant in Regina
Rising rent costs and limited options are making it challenging for Regina renters to find the right place to settle into.
-
Regina police officer catches 11 drivers using mobile devices in 3 shifts
A Regina police officer said he caught 11 drivers on mobile devices in three shifts.
Ottawa
-
Ottawa police, bylaw increasing downtown presence on anniversary of 'Freedom Convoy' protest
Ottawa police and Bylaw Services are telling residents and visitors they will be taking a zero-tolerance approach to parking, noise and fireworks violations downtown this weekend, on the one-year anniversary of the 'Freedom Convoy' demonstration.
-
Murder suspect, 18, arrested in Ottawa Valley
Police in Renfrew County have arrested an 18-year-old suspect after a homicide Wednesday night.
-
City of Ottawa committee votes to reopen Wellington Street
A year after the 'Freedom Convoy' protest shut down Wellington Street, a city of Ottawa committee has voted to reopen it to cars.
Saskatoon
-
'Just sick to my stomach': Sask. mom says cheer team asked daughter to hide self-harm scars
A Saskatchewan mother says her 13-year-old daughter is being shamed for her past mental health challenges.
-
'It's been a morning': Freezing rain makes for treacherous Saskatoon area commute
Freezing rain on Thursday morning has contributed to dangerous driving conditions in and around Saskatoon.
-
New ultrasound technology offers rural Sask. mothers access to virtual care
A new search initiative from Jim Pattison’s Hospital (JPH) is making access to ultrasound appointments easier for expectant mothers in rural parts of the province.