Montreal light-rail transit system shuts down on 1st official day of service
Montreal's new light-rail transit system had a bumpy debut on its first full day of operation as a problem with the track forced a shutdown at the height of the morning rush hour.
The Reseau express metropolitain, or REM, officially launched Monday for paying passengers after more than 120,000 people tried out the system for free over the weekend.
A spokesperson for the REM said a switch problem on the tracks caused service to shut down at around 8 a.m. before it resumed at around 9:15 a.m.
"There was a technical problem on a switch. It's part of the tracks of the REM, it was a situation that needed a field team to repair it," Jean-Vincent Lacroix said.
He said there was a partial closure of the 16.6-kilometre route starting at 8 a.m., and at 8:30 service was interrupted completely for 45 minutes to allow for repairs.
Lacroix said the first priority was to get passengers already on board to the next station. Authorities then set up a shuttle service using city buses to transport people to downtown Montreal from the South Shore suburbs. But there were hiccups as commuters were left waiting in long lines to take crammed buses across the Champlain Bridge.
"It's not a great first look," said Luc Therrien, a Brossard resident who boarded a bus at the Panama station south of Montreal. He was hopeful the afternoon ride would go more smoothly.
"Better this happens in July than in September when everyone is back at work and school," he said.
When REM service is interrupted for more than 20 minutes during peak hours or for 30 minutes off-peak, shuttle buses are offered to Central Station.
But at Central Station in Montreal, one commuter trying to get to Nuns' Island for work complained that no one seemed to know where the shuttle buses were stationed. Patrice Edrocard had been waiting for well over an hour as a security guard tried to find that information for him and other stranded passengers.
"Outages can happen. It's communication that's the real problem," Edrocard said.
Lacroix was unable to specify what caused the switch malfunction, but he preached patience and said operators are hoping to keep service interruptions to a minimum and make adjustments quickly.
"These are situations that can happen," Lacroix said, adding officials want to be ready for the resumption of the school year, when the number of users will rise.
The first five stations of the 26-station, 67-kilometre electric rail network opened eight years after the project was conceived by the province's public pension fund manager, Caisse de depot et placement du Quebec.
The planning and construction of the network are under the control of a subsidiary of the Caisse, which expects to profit from the new network.
Trains will run 20 hours a day, seven days a week with service every three minutes and 45 seconds during peak hours, transporting commuters from Brossard to downtown Montreal in as little as 18 minutes. The majority of the REM will open late next year, with an airport link to come in 2027.
This report by The Canadian Press was first published July 31, 2023.
CTVNews.ca Top Stories
From essential goods to common stocking stuffers, Trudeau offering Canadians temporary tax relief
Canadians will soon receive a temporary tax break on several items, along with a one-time $250 rebate, Prime Minister Justin Trudeau announced Thursday.
She thought her children just had a cough or fever. A mother shares sons' experience with walking pneumonia
A mother shares with CTVNews.ca her family's health scare as medical experts say cases of the disease and other respiratory illnesses have surged, filling up emergency departments nationwide.
Putin says Russia attacked Ukraine with a new missile that he claims the West can't stop
Russian President Vladimir Putin announced Thursday that Moscow has tested a new intermediate-range missile in a strike on Ukraine, and he warned that it could use the weapon against countries that have allowed Kyiv to use their missiles to strike Russia.
Service Canada holding back 85K passports amid Canada Post mail strike
Approximately 85,000 new passports are being held back by Service Canada, which stopped mailing them out a week before the nationwide Canada Post strike.
Taylor Swift's motorcade spotted along Toronto's Gardiner Expressway
Taylor Swift is officially back in Toronto for round two. The popstar princess's motorcade was seen driving along the Gardiner Expressway on Thursday afternoon, making its way to the downtown core ahead of night four of ‘The Eras Tour’ at the Rogers Centre.
Manitoba RCMP issue Canada-wide warrant for Ontario semi-driver charged in deadly crash
Manitoba RCMP have issued a Canada-wide arrest warrant for the semi-driver involved in a crash that killed an eight-year-old girl and her mother.
Here's a list of items that will be GST/HST-free over the holidays
Canadians won’t have to pay GST on a selection of items this holiday season, the prime minister vowed on Thursday.
Mother charged after infant dies in midtown Toronto: police
The mother of an infant who died after being found at an apartment building in midtown Toronto on Wednesday has been charged with failing to provide the necessaries of life.
B.C. man who sold Porsche to scammers shares cautionary tale
A man from B.C.’s Lower Mainland who was scammed while selling his Porsche Cayenne online is sharing his cautionary tale – while calling for increased protections from the government.