Published Tuesday, November 19, 2019 11:34AM EST
Last Updated Tuesday, November 19, 2019 10:54PM EST
Air Canada began its migration to the new booking system at 8 p.m. Monday night and completed it Tuesday mid-morning. (CP file photo)
MONTREAL -- Air Canada says it's "business as usual" now that the airline has completed its migration to a new reservation system, but some social media users complained of system failures.
"We have now migrated to a new reservation system to improve your travel experience," the airline said in a statement on its website posted late Tuesday morning. "It is business as usual and reservation services including flight purchase and booking modification are available."
@AirCanada with your migration to new site, my passenger name has been mangled and is now incorrect, I cannot get into my reservation to update my preference. Your call centre has a message that it has exceeded its capacity and cannot place me hold. Help! My flight is tomorrow.
A spokesperson for the airline told CTV News late Tuesday that the airline was dealing with problems, but did not specify what those technical issues were.
"We completed the data migration today and are now operating our reservation, ticketing and inventory processes on the new system," a spokesperson said in an emailed statement. They added that the system was encountering difficulties, but did not specify the nature of the problems.
"There are some temporary issues which can arise in any IT project of this magnitude, and we are working hard to identify and resolve these as soon as possible."
It was unclear Tuesday evening why so many people were having trouble with the system.