Petro-Canada fixes pump after video showing it was charging for nothing
Published Wednesday, October 19, 2016 12:53PM EDT
Last Updated Wednesday, October 19, 2016 2:19PM EDT
A Petro-Canada station has repaired a faulty pump after a customer complained about being overcharged.
On Oct. 5 Dylan Fisher noticed a pump at a station on Highway 440 near 100th Ave. started charging as soon as his credit card was approved -- and before gasoline was coming out of the nozzle.
He recorded the incident on his phone and posted the video online.
The next day he went back to check, and found the same pump was still counting up without pumping gasoline.
He posted a video of that incident too, and it's been seen more than a million times in the past week.
Since then the gas station has fixed the pump.
Government data collected from 2009 to 2011 showed up to six percent of gas pumps were inaccurate, with the majority of the errors being in favour of the vendor.
At the time investigations showed many pumps were only being checked every four or five years.
The resulting hue and cry convinced the federal agency to increase the amount of inspections and Measurement Canada, which also deals with customer complaints, now has to inspect gas pumps every two years.
The federal agency can also hand out fines of up to $2,000 on the spot instead of having to launch legal action.
Not surprisingly the rate of measurement errors has since dropped significantly, and is now around one or two percent, with errors in the customer's favour as frequent as those in the vendor's.
Suncor, Petro-Canada's parent company, issued a statement Wednesday that gas station operators are supposed to shut down faulty pumps as soon as they are aware of a problem.
This gas station on Curé Labelle had a faulty pump that has since been repaired (Oct. 19, 2016)