Newsmaker: Jordan Charness on new aviation rules
Published Thursday, July 5, 2012 3:08PM EDT
Boarding a plane is a common part of many vacations, and unfortunately comes with the risk of flight delays, overbookings, and long waits in airports.
However the Canadian Transportation Agency has now ordered airlines to treat passengers better.
Legal analyst Jordan Charness said the ruling gives power to passengers who, for example, find themselves stranded after a connecting flight is cancelled.
Before the ruling "it was all up to the airline to decide what they were going to do with you," said Charness.
"They could hang on to you for a while, rebook you or cancel ticket, and it was up to them to decide."
He said the consumer will now be able to decide if they want to stick around and be rebooked, or be paid to go home.
The ruling only applies to Canadian airlines, and is not always applicable.
"When you are bumped or delayed because of weather or because of air traffic control or because of something that is not the fault of the airline, you are not technically entitled to any compensation except for fact that the airline has to get you there eventually," said Charness.
"When you get to the airport in the middle of the snowstorm, don't expect you can be banging on the table saying 'I have all these rights.'"
For more, watch the full interview